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Access to Statistics

A user must have the Statistics feature to see the Interaction Statistics portlet in Interaction Web Portal.

The following table indicates which user roles are required to perform statistics-related tasks.

Task

Master Admin

Organization Admin

Delegated Admin

Enterprise

Agent

View statistics.

X

X

X

X

 

Determine chart order and set the default chart.

X

X

X

 

 

Configure statistics settings.

X

X

 

 

 

Create, edit, and delete statistics charts.

X

X

X