Scheduled Reports overview

Scheduled Reports allows Customer Interaction Center users to schedule reports to run on a daily, weekly, or monthly basis, and it can distribute those reports to multiple locations. The reports can be generated in different formats, such as Adobe Acrobat® PDF and Excel 8.0. Reports can be automatically distributed through e-mail messages, saved to a file, or printed.

The Scheduled Reports application consists of four main components: the database, monitoring service, IC handlers, and the Scheduled Reports Client.

• The database contains configuration information for each of the scheduled reports.

• The monitoring service sends a notification to the IC handlers to run a scheduled report and monitors for updates to the database.

• The IC handlers receive the notifications from the monitoring service at the time a report is scheduled to run.

• The Scheduled Reports Client is the user interface for report administrators to schedule the running and distributing of reports.