Interaction Recorder

Interaction Recorder® is a Customer Interaction Center® (CIC) all-software solution for multichannel recording, quality assessment control, compliance safeguards, and storage management. Interaction Recorder is installed by default as part of the CIC server installation.

Documentation

Interaction Recorder documentation includes:

• Interaction Recorder and Interaction Quality Manager Technical Reference

• Interaction Quality Management Data Dictionary

• Interaction Recorder Extreme Query Installation and Configuration Guide

• Interaction Recorder Remote Content Service Installation and Configuration Guide

• Interaction Recorder Client Help

• Interaction Recorder Extreme Query Help

• Interaction Recorder Policy Editor Help

Related Resources

• Just-in-Time video lessons for using Interaction Recorder.

• Community forum for Interaction Recorder

• Tech Tutorials - webinars from Customer Care related to Interaction Recorder