- Contents
- Index
CIC System Software Requirements |
Additional information available at Genesys Testlab |
This information was formerly in the Product Information Site.
CIC Server
Operating System
-
Microsoft Windows Server 2016 (64-bit)
Supported in PureConnect 2018 R2 and later -
Microsoft Windows Server 2012 R2 (64-bit)
Supported in CIC 2015 R1 and later
Download and apply Microsoft KB article 2919355
Microsoft .NET Framework
-
Microsoft .NET Framework 4.7 or later
Required for PureConnect 2018 R4 and later -
Microsoft .NET Framework 4.5.2 or later
Required for CIC 2016 R1 through 2018 R3 -
Microsoft .NET Framework 3.5
Widows Server 2016: Can be added via the Server Manager
Windows Server 2012 R2: Install in Server Manager->Add roles and features. Note: See Microsoft KB article 2734782 for known issue.
Interaction Media Server
Operating System
-
Microsoft Windows Server 2016 (64-bit)
Supported in PureConnect 2016 R2 and later -
Microsoft Windows Server 2012 R2 (64-bit)
Supported in CIC 2015 R1 and later
Download and apply Microsoft KB article 2919355
Other CIC Application Servers
For off-server Session Manager, and all other servers running CIC applications.
Operating System
-
Microsoft Windows Server 2016 (64-bit)
Supported in PureConnect 2016 R2 and later -
Microsoft Windows Server 2012 R2 (64-bit)
Supported in CIC 2015 R1 and later
Download and apply Microsoft KB article 2919355
Microsoft .NET Framework
-
Microsoft .NET Framework 3.5
Note: See Web Servers for additional requirements for Web Servers running CIC applications.
Client/Admin Workstation
For workstations running IC User Applications, IC Business Manager Applications, and IC Server Manager Applications.
Genesys supports the latest Microsoft OS cumulative updates and security updates for these applications. We recommend application of minor version updates, cumulative updates, and security updates to keep your software secure. See testlab.genesys.com for information on the latest validation test results.
Operating System
-
Microsoft Windows 10 version 1511 and later (32-bit and 64-bit)
Supported in CIC 2016 R2 and later
See Testlab.inin.com for known issues with Microsoft patches -
Microsoft Windows 8.1 (32-bit and 64-bit)
Supported in CIC 2015 R1 and later -
Microsoft Windows 8 (32-bit and 64-bit)
Supported in CIC 2015 R1 through 2018 R3 -
Microsoft Windows 7 SP1 (32-bit and 64-bit)
PureConnect 2018 R3 is the last release to support Microsoft Windows 7
Microsoft .NET Framework
For more information, refer to Microsoft article for .NET Framework system requirements.
IC User Applications and IC Server Manager Applications
-
Microsoft .NET Framework 4.7 or later
Required for PureConnect 2018 R4 and later -
Microsoft .NET Framework 4.5.2 or later
Required for CIC 2016 R1 through 2018 R3 -
Microsoft .NET Framework 3.x
IC Business Manager Applications
-
Microsoft .NET Framework 4.7 or later
Required for PureConnect 2018 R4 and later -
Microsoft .NET Framework 4.5.2 or later
Required for CIC 2016 R1 through 2018 R3 -
Microsoft .NET Framework 3.x
Supported Mail Systems
The following applications have passed interoperability testing with PureConnect. Once Genesys validates an application release, Genesys considers the application compatible with future PureConnect releases through the vendor’s stated mainstream end-of-life date. Genesys supports all minor version updates, cumulative updates, and security updates for these applications. We recommend application of minor version updates, cumulative updates, and security updates to keep your software secure.
-
Microsoft Office 365
Supported in CIC 2018 R1 and later
Exchange Web Services only
Office 365 Exchange Web Services supported with appropriate permissions and other set up requirements
Note: Known limits exist for using Microsoft Office 365 instead of an on-premises Exchange server. For more information, refer to Recommendations and Limitations for Using Microsoft Office 365 with CIC. -
Microsoft Exchange 2016 CU1 or later
Supported in CIC 2016 R1 and later
Exchange Web Services only
Exchange MAPI and Calendar Access not supported -
Microsoft Exchange 2013 CU12 or later
Supported in CIC 2015 R1 and later
Exchange Web Services only
Exchange MAPI and Calendar Access not supported
Exchange Online 2013 supported in CIC 2015 R1 and later -
Microsoft Exchange 2010 SP3 RU13 or later
Exchange Web Services - recommended minimum version is 2010 SP3 RU9 in CIC 2016 R2 and later
Hosted Exchange Web Services supported with appropriate permissions and other setup requirements
Calendar Access not supported -
Gmail for Business
Integration of CIC with Gmail is compliant with SMTP/IMAP protocols exclusively through OAuth -
Interaction Message Store
Voice mail and fax stored on the CIC server or network drive -
Novell GroupWise 2012
-
Novell GroupWise 8.0
-
IBM Domino 9.00.x
With IBM Notes 9.00.x client on the CIC server
Supported in CIC 2015 R4 and later
IMAP and SMTP mail connectors not supported -
LDAP/SMTP/IMAP
Other servers compliant with LDAP/SMTP/IMAP protocols exclusive
Database
The following applications have passed interoperability testing with PureConnect. Once Genesys validates an application release, Genesys considers the application compatible with future PureConnect releases through the vendor’s stated mainstream end-of-life date. Genesys supports all minor version updates, cumulative updates, and security updates for these applications. We recommend application of minor version updates, cumulative updates, and security updates to keep your software secure.
-
Microsoft SQL Server 2016
Supported in CIC 2017 R2 and later -
Microsoft SQL Server 2014 SP1, SP2
Supported in CIC 2015 R1 and later -
Microsoft SQL Server 2012 SP1, SP2, SP3
Supported in CIC 2015 R1 and later -
Microsoft SQL Server 2008 R2 SP1, SP2, SP3 (32-bit and 64-bit)
-
Oracle 12c (64-bit) 12.1.x database
With (32-bit) 12.1.x client
Supported in CIC 2016 R1 and later -
Oracle 11g R2 (64-bit) 11.2.x database
With 11.2.x client
Web Server
-
Microsoft IIS 10
Windows Server 2016 -
Microsoft IIS 8.5
Windows Server 2012 R2 -
Apache 2.4
Interaction Connect only -
NGINX Server 1.12
Interaction Connect only
Other requirements
Interaction Web Portal, SOAP Listener, and Interactive Update require:
-
ASP.NET 4.6 (Latest supported version)
-
ASP.NET 4.5 (Minimum required version)
Web Browser
-
Apple Safari 11
Interaction Connect only
Supports TLS 1.2 -
Apple Safari 10
Interaction Connect only
Supports TLS 1.2 -
Apple Safari 9
Interaction Connect only
Supports TLS 1.2 -
Apple Safari 8
Interaction Connect only
Supports TLS 1.2 -
Google Chrome 62
Interaction Connect only
Supports TLS 1.2 -
Microsoft Edge 40
Supported in CIC 2017 R1 and later
Interaction Connect only
Interaction Marquee and Interaction Web Portal not supported -
Microsoft Internet Explorer 11
Supports TLS 1.2 -
Mozilla Firefox 56
Interaction Connect only
Supports TLS 1.2 -
Mozilla Firefox ESR 52, ESR 60
Interaction Connect only
Supports TLS 1.2
Speech Recognition Engine (ASR)
-
Nuance Recognizer 10.2
with Nuance Speech Server 6.2 -
Interaction Speech Recognition
Note: Nuance and Genesys do not support running current Nuance software on Microsoft Windows Server 2016. Since an ASR server can be on a different OS than the rest of the system, customers can upgrade CIC to Microsoft Windows Server 2016, while continuing to run ASR servers on a supported OS. Customers who are considering upgrading to Windows Server 2016 should take this under advisement if they use Nuance.
Text to Speech Engine (TTS)
-
Microsoft SAPI 5.1
-
Nuance Vocalizer 6.0
with Nuance Speech Server 6.2 -
Interaction Text-To-Speech
Desktop Virtualization
-
Citrix Xen App 7.16
-
Citrix XenDesktop 7.16
-
VMware Horizon 7
-
Microsoft App- V5.0
-
Microsoft Server 2012 R2 Remote Desktop Services
-
Microsoft Server 2016 Remote Desktop Services
Data and System Protection Software
Customers and partners have the option to install the following validated data and system protection software on the CIC server and other machines on the network:
-
McAfee Endpoint Threat Protection 10.5
-
Symantec Endpoint Protection 12.1.6
Basic Server Protection only -
Symantec Endpoint Protection 14
Basic Server Protection only
Updated for 2018 R4