Dynamic Call Attributes

Call attributes are string values associated with the current call throughout its lifetime; they remain with a call even when it is transferred. These attributes are used not only within Attendant but also by many other CIC components on both the server and client side.

Eic_AttrCallbackCopyAttributes

Set this attribute before the Request Callback node is processed.  This attribute should contain a pipe delimited list of all attributes that should be moved over to the callback object.

Eic_AttDynamicSkillstoAdd

This attribute contains a list of skills that can be added to an in-queue interaction.

Eic_AttDynamicSkillsToRemove

This attribute contains a list of skills that can be removed from an in-queue interaction.

Eic_AttDynamicUserVmail

This attribute contains the user selected for voicemail transfer.

Eic_AttDynamicWorkgroupVmail

This attribute contains the workgroup to use for the voicemail transfer.

Eic_AttDynamicWorkgroupName

Use this attribute to organize multiple workgroups.  For example, you can define your workgroups by area of expertise, such as web service calls or custom handler calls.

Eic_AttDynamicWorkgroupSkills

Defines a skill set based on one or more defined skills. The skills designated in this attribute must be separated using the pipe-delimited format.  For example, if you want to specify that agents assigned to this interaction attribute contain multiple language skills, enter the value for this attribute as "Spanish" or "Spanish|French|Norweigian".

Eic_AttDynamicWorkgroupPriority

Assigns priority value for interactions specified for a specific workgroup.

Eic_AttDynamicAgentName

Specifies the agent or user to which specific interactions are sent.

Eic_AttDynamicExternalNumber

Defines the external telephone number to which designated interactions are transferred.