Change Log

Change Log Date

Changed…

November 16, 2011

Initial release.

April 17, 2012

·        Added SU1 features.

·        Updated link to software requirements on the Support website.

·        Replaced description of Remote Content Server in GA section.

September 5, 2012

Added SU2 features.

February 25, 2013

Added SU3 features. Added Optimizer scheduling features to SU1. Updated description of Proactive Recording feature.

March 8, 2013

Removed information about generic objects, which won’t be released until SU4.

September 25, 2013

Added SU4 features. Created a new high-level section, Separately Released Products. Updated SU3 section for Interaction Speech Recognition – Native CIC Speech Recognition (ASR).

November 22, 2013

Added Oracle Sales Cloud description to Separately Released Products section.

December 10, 2013

Added IC Integration Salesforce Desktop description to Separately Released Products section.

March 27, 2014

Added SU5 features.

July 3, 2014

Added SU6 features. Changed organization of the document to reverse chronological order. Added a new Introduction section at the beginning of the document and removed the previous Introduction section from the IC 4.0 GA release section. Removed the Interaction Center Platform section.

Added a note to the Oracle Sales Cloud section to state that the integration is not currently available for purchase.

July 29, 2014

Updated documentation to reflect changes required in the transition

from version 4.0 SU# to CIC 2015 R1, such as

updates to product version numbers, system requirements, installation procedures, references to Interactive Intelligence Product Information

site URLs, and copyright and trademark information.

October 21 , 2014

Added content for CIC 2015 R1. Changed page layout to 8.5 x 11-inch.

December 1, 2014

Updated screen captures in the 2015 R1 Interaction Analyzer Reporting section.

February 9, 2015

Added content for CIC 2015 R2.

February 23, 2015

Corrected the description of the callback retry feature, which was added in CIC 4.0 SU5.

April 29, 2015

Added content for CIC 2015 R3.

May 11, 2015

Added a description of the ININProductInfo utility to the CIC 2015 R3 section.

August 7, 2015

Added content for CIC 2015 R4 and rebranded the cover page.

August 19, 2015

Corrected the SU5 note about the removal of historical adherence reports. Those reports were not removed in SU5.

November 2, 2015

Added content for CIC 2016 R1.

November 4, 2015

Corrected the location for the Developer Portal. Replaced the Doc Library screenshot.

February 8, 2016

Added content for CIC 2016 R2.

April 26, 2016

Added content for CIC 2016 R3.

August 2, 2016

Added content for CIC 2016 R4. Added Product Notices section.

September 15, 2016

Updated Legacy Salesforce Integrations topic, extending the support date for Salesforce Web integration.

October 3, 2016

Added Internet Explorer 10 support limit for Interaction Connect.

October 4, 2016

Added Improved language models for Interaction Analyzer and Interaction Media Server section in 2016 R4 section.

October 6, 2016

Added Legacy SMS Gateway Broker Deprecated in Product Notices.

October 11, 2016

Finished updates for CIC 2017 R1

October 29, 2018

Corrected Product Notices > Salesforce Lightning Experience. Salesforce Classic Sales mode creates a new session for every agent action, Salesforce Classic Console mode does not.