Localization and Language Additions

CIC SU2 includes several new CIC language packs and Interaction Analyzer language models.

New CIC Language Packs

The following language packs are new in SU2:

• Chinese Simplified

• Chinese Traditional

• Italian

• Korean

• Norwegian

• Swedish

• Turkish

• Russian

• Serbian

• Hebrew

• Arabic

For information about other supported languages, scope of availability, and more, see the PureConnect Product Information site at https://my.inin.com/products/cic/Pages/Localization.aspx.

Language packs require a language-specific feature license on the IC server. You can order a language pack license through the online ordering system.

New Interaction Analyzer Language Models

CIC SU2 includes these new language models for Interaction Analyzer:

• UK English

• Brazilian Portuguese

• Canadian French

• Dutch

• Australian English

• German