Upgrading Interaction Connect

As of 2016 R1, Interaction Connect supports add-ins. When upgrading Interaction Connect, back up the add-ins and config directories before upgrading Interaction Connect.

In the following instructions, [client] is the Interaction Connect root directory on your web server. For example, if Interaction Connect is in a directory named client, back up client/addins and client/config.

To upgrade Interaction Connect:

1. Back up the [client]/addins and the [client]/config directories.

2. Download and unzip the new version of Interaction Connect. See steps 2-4 in All server types: download, unzip, and copy application files for detailed instructions.

3. In the unzipped folder, navigate to web_files/client and copy the contents inside of the client directory.

   Note:
   If you copy the entire client directory, instead of the contents of the client directory, you will need to add the backed up [client]/addins and [client]/config directories back to the [client] directory after upgrading.

4. Move the copied files for the new version of Interaction Connect into the [client] directory for the CIC Web Applications on your web server, replacing files when they collide.

5. Verify that [client]/addins and [client]/config have the appropriate files.