Introduction

Interaction Feedback™ is the PureConnect Customer Feedback Management solution for automated post-call and on-demand customer surveys. It allows business users to create and manage customer feedback surveys, analyze survey results, and view the results of surveys in real-time. Interaction Feedback has an intuitive interface with ready-to-use templates to help you build effective satisfaction surveys that ask your customers discerning questions about the quality of their experience with your company's products and services.

This document includes:

• An Overview of Interaction Feedback features and components

• Installation and Configuration information

• Steps to build Interaction Feedback customer surveys

• How to view survey results and real-time monitoring

• Information on accessing Interaction Feedback reports in Interaction Reporter