Migration Checklists

This document contains checklists to follow when migrating from CIC 2.4/3.0 to 2015 R1 or later. It also contains checklists for migrating from Interaction Dialer 2.4/3.0 to 2015 R1 or later, if applicable. Each summary step contains a reference to the CIC Migration Guide: Installation and Configuration Guide. For more information, see https://help.genesys.com/cic/mergedProjects/wh_iandc/desktop/ic_migration_guide.htm.