Introduction

These checklists summarize the steps in a new installation of Customer Interaction Center (CIC) 2015 R1 or later. Each step refers to a section in this or another document in the PureConnect Documentation Library for detailed instructions. PureConnect Installation and Configuration Guide is available in the PureConnect Documentation Library at http://help.genesys.com/cic/.

This document assumes that the CIC installation will be performed entirely at the customer site.

New CIC distribution model

The CIC product suite has a new distribution model with new naming, faster release cycles, and higher quality. The new distribution model is based on the mainline continuous development of CIC 4.0, expressed in the 20## R# Patch# format.

• CIC 4.0 SU 6 was the last release using the older model. CIC 2015 R1 is the first release of the new distribution model.

• Each CIC 2015 R1 or later release functions as a new CIC installation and as an update to existing CIC installations.

• CIC 2015 R1 or later can be applied any CIC 4.0 SU.

For more information, see the Product Information site at https://my.inin.com/products/cic/Pages/Releases-and-Patches.aspx.

Note: For the purposes of this guide, CIC generally refers CIC 2015 R1 or later, acknowledging that it is based on the continuous development of CIC 4.0. Specific release/version numbers are provided as needed, for example when discussing migrations or when a feature was introduced.