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Interaction Connect Help
Chats and the Current Interaction view
The Current Interaction view displays a Chat conversation. You can use the Current Interaction view to review the conversation and send text to the other chat participants.
Tip: You can display the Current Interaction view in a side by side arrangement with My Interactions. The currently selected interaction appears in this view.
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1 |
Chat Members |
This section displays the names of the chat participants. The person who initiates the chat is listed above the separator line. The other chat participants are listed in the Connected With section, in the order in which they entered the chat session. |
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2 |
Conversation |
The conversation area displays the pre-configured automatic messages that CIC sends when the chat begins, plus all chat text from all participants. |
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3 |
Composition area |
Compose your reply to an ongoing chat, then click Send or press Enter. You can:
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