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Interaction Administrator Help
Simulate a call
This property page enables you to test your dial plan configuration by entering real phone numbers in any format you can imagine. Since users may enter phone numbers in a variety of ways (with or without a leading 1, with or without a local area code, etc.), you can test different kinds of input without actually placing a live call to different numbers. This page just simulates calls as if they were dialed from a CIC station; it does not actually place calls to the dialed numbers.
To simulate a call
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In the System Configuration container, click the Phone Numbers subcontainer.
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In the list view, double-click Configuration.
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In the Phone Number Configuration dialog box, click Simulate Call. This button appears in the following places:
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On the Old Dial Plan tab
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On the Simulate Call tab in the Old Dial Plan dialog box
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Under Call Input, in the Number field, enter a phone number. You can type letters or digits.
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Click Simulate Call.
CIC passes your number input through the input conversion objects and dial plan objects you created. The Call Results fields display the results.
If you applied the account code verification feature properly to a dial plan object, the box is checked here for information purposes only. You can track that call type by using a verified account code that the user provides for the outbound call. Use this feature to track call types for billing purposes. You should not apply account code verification to the 911 and Intercom dial plan objects.
The most important results you might look at first are in the three-column list box at the bottom of the Call Results group. This box shows which dial group (if any) the call would go out on, the phone number classification for which users would need access rights to dial, and the actual dial string - the number CIC sends to the CO when dialing. The other call results fields indicate which entries in the Input Conversion dialog box and the Dial Plan dialog box the input matched.
If you manage to enter a number that does not match any of the standard input conversion objects or dial plan objects, the unknown classification will appear in the three-column list box, and the other call results fields will display the raw number you entered. This indicates that you do not have an Input Conversion object to match this input and the program could not convert the number into an output pattern to process in the dial plan.
Tip: To see where each classification is used, go to the Classifications dialog box and select Usage.
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