Get Attributes

This Telephony tool retrieves a list of call attributes and their values. These can be default call attributes or custom attributes you created with the Set Attribute tool. You specify which attributes to return, and the values are output in a parallel list of strings. For example, if CallID is element 0, the returned value will also be in element 0.

This tool works for telephone calls and chat sessions.

Inputs

Call Identifier

The ID for the call to query.

Call Attribute Names

The call attributes to retrieve. For a list of call attributes that can be retrieved with this tool, see the Interaction Attributes Technical Reference in the PureConnect Documentation Library.

Outputs

Call Attribute Values

The parallel list of values for the attributes you specified.

Exit Paths

Next

This step always takes the Next exit path.