Interaction Quality Manager Improvements

Interaction Quality Manager now provides the ability to force the Interaction Screen Recorder Capture Client to log on to only a specific single sign-on (SSO) identity provider. Configuration now enables automatic logon to screen recorder using single sign-on credentials. It eliminates the need for users to log on to both SSO and Interaction Screen Recorder Capture Client.

If a recording is encumbered, the local party name is now visible in IC Business Manager to allow administrators to identify users or stations that need the Recorder Add-on license. This eliminates the need to scour the logs or run manual database queries to determine which users or stations are missing the required license.

There is a new configuration option within Interaction Recorder to control whether exchanges between the Amazon S3 cloud services and Interaction Recorder Server are HTTP or HTTPS. This option is especially beneficial for CaaS.

Cloud Services configuration in Interaction Recorder