SIP Soft Phone

SIP Soft Phone is an on-screen dial pad that can be used to place and control calls from the Windows desktop using SIP-based communications. The SIP Soft Phone application requires the use of a USB headset to deliver audio to the user. SIP Soft Phone is a feature component in the CIC User Applications installation program.

SIP Soft Phone has two validated deployment solutions:

• Install on the user's local workstation operating system.
• Use via Citrix XenApp or XenDesktop.

Note: As of 2018 R1, SIP Soft Phone has successfully passed functional testing in a Citrix environment (XenApp/XenDesktop). However, audio quality cannot be guaranteed as the RTP audio is routed via the Citrix Receiver thin-client to Citrix servers before being routed to endpoints and/or PureConnect media servers. In addition, this traffic is managed by a proprietary Citrix messaging protocol. Therefore, server processing, along with network routing and congestion, affect the quality of all calls and recordings and are beyond the control of the PureConnect platform.