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Network overview and protocol flows

This section includes information about the following possible ways to set up the integration:

  • Endpoint media options

  • Network component overview

    • Customer on-premises Solution (no cloud services)

    • CaaS cloud solution (local control model)

    • CaaS cloud solution (remote control model)

  • Protocol flows: Inbound call routing options

    • Inbound call routing: Option 1: Front-end routing

    • Inbound call routing: Option 2: Initially all to CIC server

    • Inbound call routing: Option 3: Initially All to Lync

    • Calls to Lync endpoint configured as a CIC station