Load balancing

You can deploy multiple Interaction Media Streaming Servers in a single location to service high volumes of call traffic. For load balancing between multiple Interaction Media Streaming Servers, use the same name for an external audio source on each server. The CIC server then selects the Interaction Media Streaming Server with the most available resources to service the call.

For example, if you attach an MP3 player to each of two Interaction Media Streaming Servers in a location and configure MP3 as the name for each MP3 player source, the CIC server selects the Interaction Media Streaming Server with the most available resources. The system plays the audio stream from MP3 on that specific Interaction Media Streaming Server to the caller.