Assign administrator access

Administrators assign access rights to the Default User, Roles, User, or Workgroup in Interaction Administrator. Interaction Optimizer uses the following admin access rights (typically assigned to a CIC administrator or scheduling administrator), all of which are inheritable (see Configuration Property Inheritance in Interaction Administrator Help for an explanation of inheritance properties):

• Optimizer Advanced Configuration: This right gives the user access to the Advanced Configuration sub-container in the Interaction Optimizer node of Interaction Administrator, where client, server, and database options are configured.

• Optimizer Agents: This right gives the user access the Agents sub-container in the Interaction Optimizer node of Interaction Administrator, where agents are added to Optimizer, and agent constraints are configured.

Assign the administrator access rights

1. Expand the People node, select Users, and double-click the user to whom you want to assign the right.

2. Click the Security tab, and then click Administrator Access.

   

3. Click the arrow at the end of the Category drop-down list and select Optimizer.

   

4. Click the check box that corresponds to the right you want to assign the user.

5. Click Close and on the Security page, click OK to save the change.

   The user has access to the selected Interaction Optimizer feature.