Login

Parameter

Description

userId

Siebel Agent’s user name

The Siebel Agent’s user name MUST match the CIC Agent’s user name. UserPin is the agent’s password for the CIC phone system.

If this requirement is not met, the Siebel user cannot log on to the CIC system.

Station

Siebel Agent’s Teleset extension

The extension of the teleset the agent is logging on to MUST match the extension of the CIC workstation.

Note: This field is empty if telesets are not used. (For more installations, this field is empty.)

remoteStr

This parameter delivers the contents of the telephone box on the Siebel CTI toolbar. This value is used to define the workstation being logging on to

clientHostName

Siebel provides the host name of the workstation the agent is logging on from using the macro {@ClientHostName}. This host name is necessary Interaction Screen Recorder to work if the user does not intend on using the CIC client side-by-side with the Siebel web client.

initialStatus

This value initially sets the users status upon logon. By default it is left blank assuming the persistent status on the last logon is the initial status.