Single Sign-On troubleshooting tools

For troubleshooting Single Sign-On issues, Genesys recommends Fiddler by Telerik.

Fiddler is a web debugging proxy that supports all major operating systems and many frameworks, such as Java, Ruby, and Microsoft .NET.

You can download Fiddler from the following website:

http://www.telerik.com/fiddler

Install and configure Fiddler by following the instructions on the following website:

Caution!

You should allow the interception and decryption of HTTPS traffic on test workstations only.Genesys is not responsible if you allow these activities on a production workstation and information is exposed.

http://docs.telerik.com/fiddler/configure-fiddler/tasks/configurefiddler

Use the Fiddler online documentation to ensure that you configure Fiddler as required for your specific CIC Single Sign-On environment, including SAML profiles and bindings.

You can then use Fiddler to capture and view web traffic for troubleshooting where the Single Sign-On configuration is failing.