Introduction to Automated Speech Recognition

The information in this guide is for partners, planners, installers, administrators, developers, and others who plan to install and configure a PureConnect speech recognition solution.

Genesys creates trusted speech recognition solutions using Genesys' own Interaction Speech Recognition solution or third-party Automated Speech Recognition (ASR) software. Integrating PureConnect technology with Interaction Speech Recognition or third-party ASR software offers major speech recognition benefits, including excellent accuracy, powerful standards-based features, optimized performance, and best caller experience.

This document provides information for installing and configuring third-party ASR integration with CIC. Interaction Speech Recognition is a built-in feature of the PureConnect product suite and is an integrated component of Interaction Media Server. For more information about Interaction Speech Recognition, see the Interaction Speech Recognition Technical Reference in the PureConnect Documentation Library at: http://help.genesys.com/cic.