ASR Product Architecture

The following diagrams show how CIC integrates with the ASR technologies described in this document. Not all ASR solutions contain all these components.

This section describes the following main components of CIC's speech recognition architecture.

• Recognition subsystem

• Engine Integration Module

• ASR audio provider (Telephony Server - TS)

• Load balancer (Engine Controller)

• ASR Server controller service

• Recognition tools in Interaction Designer