Configured remote stations

Configured Remote stations ensure that the remote user always connects to the IC server using the same remote phone number, unless a CIC Administrator changes it. Some call centers prefer this approach to ensure that remote agents are working from the prescribed location.

The Remote station name can be the same as the remote user's workstation (computer) name, or it can be another name. The CIC administrator is responsible for creating these Remote station workstations and either installing the CIC client with the appropriate command-line parameters on the remote user's computer, or educating the remote user on how to use the CIC client (remote) Login dialog to specify the station name.