Remote station licensing

CIC supports two types of remote stations:

• Configured (static) Remote stations are Remote Station types in Interaction Administrator with a single remote phone number for all calls to the remote user's extension. These stations use a Basic Station license. If the Remote station is using a trunk, however, it does not require a session.

• Dynamic Remote stations allow traveling users to connect to the IC server and place or receive calls from any remote location. The system looks for an available Basic Station license to process Dynamic Remote station logons. If there are no available Basic Station licenses, the system rejects the logon attempt.

For more information about this topic, see Configuring remote stations.