- Contents
- Index
Migration Installation and Configuration Guide
Re-activate ACD email routing
The version of Interaction Migrator in the current CIC 2.4/3.0 to CIC 2015 R1 or later migration package imports all mail providers and sets them to inactive during migration mode. Setting them to inactive ensures that the migration doesn't affect the statistics of emails queued into workgroups on the source CIC 2.4/3.0 server.
Once the CIC 2015 R1 or later server is in full production, re-activate ACD Email Routing for each workgroup that the CIC 2.4/CIC 3.0 server is no longer monitoring and determine which account to use to queue emails.

