Record interactions with Interaction Recorder Remote Content Service

1

Customer Interaction Center facilitates an interaction between a customer and an agent.

2

Interaction Media Server records, compresses, and encrypts the interaction.

3

Based on Selection Rules, the Customer Interaction Center server selects an Interaction Recorder Remote Content Service server to move the recording to either itself or to a remote storage location.

4

The selected Interaction Recorder Remote Content Service instance moves the recording from its original recording location to its configured repository.

5

Interaction Recorder creates a database entry for the recording.