Example using a keyboard shortcut

This example uses a custom keyboard shortcut of 1, configured to open or close the softphone.

1. From any page of the Service Cloud® console, press ESC to activate keyboard shortcuts.

   An orange border flashes around the border of the screen to indicate that the shortcuts are active.

   Note: If your cursor is active on the softphone itself, keyboard shortcuts do not work.

   

2. Press 1 to open the softphone.
   
   

3. Press Esc, then 1 to close the softphone.