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PureCloud for PureConnect features

PureCloud for PureConnect is a cloud collaboration, communications, and customer engagement platform that takes full advantage of the distributed nature of the cloud.

If your CIC administrator enables PureCloud for PureConnect, you can experience the collaborative features of PureCloud. PureCloud for PureConnect brings users together in a single environment that allows for seamless communication between PureConnect and PureCloud users by automatically synchronizing user information.

PureCloud features are available in two ways in the client:

You can use the PureCloud directory view from inside the client to search for and communicate by phone with PureCloud users. Use built-in Interaction Client features to call PureCloud user, transfer calls to them, or set up call conferences.
Or, you can access the full-featured PureCloud Collaborate in a browser and chat with PureCloud users or share files. You can also complete your PureCloud profile.

In both the PureCloud directory view and PureCloud Collaborate, you can search for individuals and groups in your organization.