Open a log file

To open a log file for display in Log Viewer:

1. On the File menu, click Open.

2. When the File Open dialog box appears, navigate to a drive and folder that contain log files.

• Trace log folders are named using the current date, in the form YYYY-MM-DD.

• Trace log files have an .ininlog extension. The index for a trace log has an .ininlog.ininlog_idx extension.

•  Trace logs for CIC subsystems are stored in the \Logs share on the server. The physical path is \i3\IC\Logs.

• On a client PC, logs for locally installed client applications (CIC client, Interaction Attendant, etc.) are stored in the C:\Program Files\Interactive Intelligence\Interaction Logs folder.

• Phone logs are named using the phone's Mac Address. Logs are created when a phone is rebooted.

3. Select a log file.

4. Click Open.