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Configure Stations

When you first view this dialog, typically there are no stations listed in the Configure Stations matrix.

  • You can create stations now in IC Setup Assistant with Add Stations Assistant. If you want to create stations now, click Configure Stations to open the Add Stations Assistant.

  • You can create stations in the Interaction Administrator Stations container, either individually or using Add Stations Assistant. If you want to create stations in Interaction Administrator, click Next to proceed with Setup Assistant.

Add Stations Assistant

Add Stations Assistant is a wizard that guides you through the creation of multiple stations for non-managed IP phones and stand-alone fax machines. Non-managed IP phones include:

  • Analog stations connected via SIP FXS gateways

  • SIP handsets from vendors that are not included in PureConnect's managed IP phone implementation

You can create “non-managed” SIP stations and stand-alone fax stations by importing a CSV list containing SIP station information in Add Stations Assistant as part of a new CIC installation in IC Setup Assistant, or post-installation in the Interaction Administrator Stations container.

Note: If you plan to implement managed IP phones, do not use Add Stations Assistant. Instead, you will create managed IP phones and associated SIP stations in the Interaction Administrator Managed IP Phones container, either individually, or using Managed IP Phones Assistant.

Add Stations Assistant walks you through the following additional configuration steps:

  • Access control - If you created a dial plan in IC Setup Assistant, select the dial plan classifications for the new stations. Station Access Control enables you to specify the outbound dialing privileges (if any) for the new stations.

  • Station license - We recommend that you assign Basic Station licenses to the stations you are configuring if you are running Add Stations Assistant in IC Setup Assistant.

When Add Stations Assistant completes, the Configure Stations matrix is populated with the stations you created.

After IC Setup Assistant completes, you can create and modify stations in Interaction Administrator, individually or using Add Stations Assistant.  For more information, see Interaction Administrator help.

IC Survey Location: This information may be included in the IC Survey file. If so, the selection/value will appear in this dialog. You can review the contents of the IC Survey file by selecting View Survey in the Load IC Survey File dialog or opening it in a Pre-Install survey in the IC Survey system.