Anti-Virus Software

Genesys has verified that McAfee VirusScan and Symantec AntiVirus software can be installed on PureConnect platform servers, including an off-server Session Manager server, as part of a system-wide anti-virus strategy. See the Testlab website at http://testlab.genesys.com for the latest supported versions of McAfee VirusScan and Symantec AntiVirus.

Note the following requirements and recommendations:

• Run a scan of all disks during off-peak hours, once per day, or at least once per week. Synchronize this effort with other backup tasks that are typically run daily.

• Disable active scanning while running installs or applying service updates to the server. Active scanning locks files and causes excessive disk I/O and high CPU utilization, which can result in system slowdowns or failure.

If active scanning is a requirement, do not enable it during business hours, especially if the server is under a high CPU load. If running active scanning is required, refer to the “Anti-virus requirements and Best Practices” section in the PureConnect Installation and Configuration Guide for a list of configuration changes to make.

• If Genesys suspects the anti-virus software is causing any issues, a support engineer might ask you to remove the software for troubleshooting purposes.