Contents

Change log

Date	Changes
01-June-2012	Reformatted and updated content.
27-March-2013	Reformatted, updated content, and edited.
27-May-2014	At the end of the "Importing the InteractiveIntelligence.def File" section, added the location of the file. Updated copyrights and made other minor formatting tweaks.
10-September-2014	Incorporated changes required in the transition from version 4.0 SU# to CIC 2015 R1, such as updates to product version numbers, system requirements, installation procedures, references to Interactive Intelligence Product Information site URLs, and copyright and trademark information.
01-Decembe-2014	Added requirement for Siebel CTI license. Applied updated template and reformatted content.
15-December-2014	Removed outdated Windows server requirement.
19-January-2015	Updated copyright page to 2015. Updated 2015 R1 references to R2.
30-March-2015	Updated 2015 R2 references to R3. Reapplied template and updated copyright page. Replaced in-line graphics with text. Updated documentation to reflect the addition of the CIC client.
26-June-2015	Updated CIC Integration with Siebel Architecture image. Updated 2015 R3 references to R4.
16-September-2015	Updated 2015 R4 references to 2016 R1. Removed references to retired Interaction Client .NET Edition.
24-November-2015	Updated CIC documentation library references to http://help.inin.com. Updated 2016 R2 references to 2016 R2.
22-June-2017	Added Innovation Pack versions to "Siebel Integration server/Siebel server" section.
24-July-2017	Corrected name of a parameter passed by RequestEvent. The correct parameter name is Event, not EventName.
11-May-2018	Rebranded from Interactive Intelligence to Genesys.
19-December-2018	Updated for Siebel 2018.