Predictive Dialer COM API

The Predictive Dialer COM API enables programmers to develop applications that are functionally like the Interaction Scripter client. It provides a callback object that notifies an application when predictive events occur, and a server object whose methods manipulate and disposition data pops. The server object logs in the agent, transitions to the next stage, and updates contact list data. It provides overall control over interactions between an agent and the Outbound Dialer server.

Interaction Scripter client does not need to be running when you run a Predictive Dialer COM application. However, the Scripter client must be installed on the PC that runs your third-party application, so that component files can be shared.