View wrap-up codes

The View Wrap-up Codes page displays wrap-up codes in a list in the master view, and displays details of the currently selected wrap-up code in the details view. You can take actions on the wrap-up codes in the list view, such as add, delete, and copy and paste, and you can add a new code. You can change the way the list is displayed, such as change visible columns, sort by column, and filter.

To view wrap-up codes

1. Click the View Wrap-up Codes action under the User Management category or click View Wrap-up Codes in the breadcrumbs, if available.

2. The View Wrap-up Codes page appears.

3. The details of the selected wrap-up code appear in the details view.

Note:

There are two system wrap-up codes for call segments that end in a transfer, requiring a wrap-up code. These two wrap-up codes do not appear in Interaction Administrator, but they do appear in reporting and review of interactions.
These are the wrap-up codes:
"~~WRAPUP-CONSULT" that is used for call segments which end in consult transfers
"~~WRAPUP-TRANSFER" that is used for call segments which end in blind transfers

Related topics

Add a wrap-up code