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Interaction ScriptAssist for Oracle Service Cloud Technical Reference
The ScriptAssist editor page
Once you have chosen one of the 4 options above you will open the editor page. If you have not previously connected to a site you will get a pop-up that tells you that you must connect to a site, click OK. Then enter the Site Name. The Site Name is the Oracle Service Cloud interface name.
The basic elements of this page are:
- The Site Information section (1):
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This section shows the Oracle Service Cloud site you have selected. The Choose different site link lets you change to a different site.
- The Object section (2):
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This section lists the basic node types that you can use in your script. By clicking the Plus (
+) sign to the left of each type, you see a list of its properties. When you highlight a property, ScriptAssist displays its description in the description section (3). - The description section (3):
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This displays a description of the node type or property highlighted in the Object section (2). The information comes from Oracle Service Cloud's own API documentation.
- The Script Creation toolbar (4):
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This contains buttons for script-editing operations, such as adding nodes, deleting nodes, and exporting a script to XML. This also has buttons for inserting special node types. For more information, see the section Script toolbars .
- The Script Creation workspace (5):
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This section displays a tree diagram of the script you are currently editing. Double-click script nodes to do further operations on them.

