Third-party application support

Genesys supports our customers using Citrix and Remote Desktop Services to the best of our ability, although we cannot guarantee the reliability of third-party applications and equipment. Customers using these third-party applications do not in any way void their support and maintenance agreement.

Genesys Customer Care does not provide support for any aspect of Citrix XenApp or Windows Remote Desktop Services. For support on these products, contact the manufacturer directly.

• Citrix XenApp and the suite of supporting applications are considerable. Locate information regarding Citrix setup, licensing, and usage from Citrix directly at www.Citrix.com. If you choose to deploy any CIC client-side applications using Citrix, we highly recommend having a trained and certified Citrix Administrator on staff.

• Windows Remote Desktop Services is a Microsoft product. For setup and licensing information, see www.microsoft.com.

Check these websites regularly for updates and hotfixes for your applications.