CIC Client Licensing

CIC client licensing affects the way a user accesses a client workstation.

• A CIC client user can only log on to one station on one computer at a time.

• To run the CIC client on a workstation:

  • The station the user logs on to must have a Basic Station license allocated and available.

  • Either the user or the station must have a Client Access license or ACD Access license allocated and available.

• When a user logs on to a specified station, that user exclusively acquires all the licenses available to that station while the user is logged on to the station. When the user logs off, those licenses become available for the next user who logs on to that station.

• A user can log on through a Dynamic Remote station using a remote phone number to log on to the CIC client. However, if the system reaches the Basic Station license threshold, it's possible that the station isn't available immediately. Although there's no station associated to the user in this situation, the system attempts to acquire a Basic Station license for the Dynamic Remote station. Therefore, this logon affects the Basic Station license usage count.