Configure the SAPI TTS voice on the CIC server

On Windows, SAPI uses a selected voice. As such, the CIC server uses this voice by default for all TTS operations, unless you configure other voices in Interaction Administrator.

1. Log on to the Windows Server hosting Customer Interaction Center with the user account that the Interaction Center service runs under.

   Note:
   If you log on to the Windows Server with a different user account than the one under which the Interaction Center service runs, the selected TTS voice applies only to that account and will not affect the voice used for TTS operations by the CIC server.

2. Run the speech applet, sapi.cpl, which is located in the following folder:

   C:\Windows\SysWOW64\Speech\SpeechUX\

   Important!
   You must use the sapi.cpl program file in the specified directory path as it is the 32-bit version.
   
   Using the 64-bit version of sapi.cpl from other directory paths or from the Speech applet in the Control Panel does not configure SAPI TTS operations for the CIC server.

3. The Speech Properties dialog box appears.

   

4. In the Voice selection list, click the voice you want to use as the default voice.

   Note:
   Some Windows Server versions offer only one voice, by default.

   Tip:
   If you want to preview the selected voice, click Preview Voice.
   
   If you want to adjust the rate of speech for the voice playback, move the Voice speed slider to the right to increase the speed or to the left to decrease the speed.

5. Click OK.

   These changes take effect immediately on the CIC server for any SAPI TTS operations.