Interaction Recorder Extreme Query

Interaction Recorder Extreme Query works with Interaction Recorder to make the search for call recordings quicker. Interaction Recorder Extreme Query is an optional solution, with its powerful query engine and interface working with a cache of information developed exclusively for recording file searches. There are two components for Extreme Query: the Interaction Recorder Extreme Query Server, and the Interaction Recorder Extreme Query Client. The Extreme Query Server is software that is installed on a standard Microsoft Windows 64-bit server. The Interaction Recorder Extreme Query Client, an add-on module for IC Business Manager, is an ultra-fast solution for running searches and retrieving stored call recordings for playback and scoring. With Extreme Query you can search for recorded calls, view and sort Search Results, view Graph Data of search results, playback and score recorded calls, and Export search results to a file. The Interaction Recorder Extreme Query Engine caches a subset of the recording data stored in the Interaction Recorder database in memory. The Extreme Query Engine pulls this information directly from the Interaction Recorder database and checks for new recordings every ten minutes. The Extreme Query Engine also performs the queries against the cached recording data.

If your organization requires managing large volumes of recordings, you might be interested in Extreme Query handling the high-capacity recording load you manage. For more information, see the Interaction Recorder Extreme Query Installation and Configuration Guide in the PureConnect Documentation Library.