User Queue Statistics Monitor Initiator

Gathers information about a User queue.

Initiator Properties Page

For more information on the relationship between the parameters on the Initiator Properties page, see Introduction to Initiators.

Notification Object Type

User Queue

Object ID

{all}

Notification Event

Select Statistics.

Outputs

Queue Type

User.

Queue ID

The identifier for the User queue.

Interval Length

Length in seconds of the interval that this data represents.

Interval End Time

Time that this reporting interval ended.  

Max Wait Time

Maximum time that calls waited in queue.

Alert Time

Total alert time of all calls alerting in queue.

Active Time

Total active time of all calls in queue.

Inactive Time

Total inactive time of all calls in queue.

Added Count

Number of calls added to the queue during this interval.

Current Alerting Count

Current number of calls alerting at time of this output.

Current Active Count

Current calls active with a user at time of this output.

Max Alerting Count

Maximum number of calls that were alerting at any point in time during this interval.

Max Active Count

Maximum number of calls that were active at any point in time during this interval.

Service Level Threshold List Size

Number of list elements in the Threshold Information Array data that follows.

Service Level Threshold

Array of threshold ids. These are the multiples of the Threshold levels set for the queue statistics. 10, 20, 30 etc.

SL Alert to First Client Connect

Number of alerting calls that became connected within Threshold Id seconds.

SL Alert to Inactive

The number of altering calls that became inactive (abandoned).

SL Alert to Removed

The number of altering calls removed from the queue.

SL Active to Inactive

The number of active calls that became inactive.

SL Active to Removed

The number of active calls that became inactive (hang-up).

Average Wait Time

The average wait time for alerting calls.

Exit Paths

Start

This step always exits through the start path.