New Features in 2018 R5

This section lists the features that are new in CIC 2018 R5 which was released November 13th, 2018.

• Polycom Firmware 5.8.0 Supported

• Polycom VVX D60 Wireless Handset Supported

• Support for New Phones and Firmware

• Security Certificates from Windows Security Store

• Social Media Direct Messages

• Social Media Direct Messages Analytics

• Social Media and Response Management

• Documentation Enhancements