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Polycom Firmware for Supported and EOL Phones

Interaction firmware

Starting in 4.0 SU 5 and continuing with CIC 2015 R1 and later .iso file includes a separate Interaction Firmware component that contains the firmware for Polycom, Interaction SIP Station, AudioCodes, and Genesys managed IP phones. When you run Install.exe on the CIC server, it installs the Interaction Firmware component (and other required CIC server components) to \\i3\IC\Server\Firmware. You can also use Interactive Update to apply the Interaction Firmware component on the CIC server. For more information about installing or updating CIC, see the Product Information site at https://my.inin.com/products/iupdate/Pages/Latest-Release.aspx.

Note: CIC releases earlier than 4.0 SU 5 require you to download the firmware. To download firmware for earlier releases, see the SIP-Related Download Files on the Product Information site at https://my.inin.com/products/sip-platforms/Pages/SIP-Related-Download-Files.aspx.

Polycom Trio 8800 with Firmware 5.9.0 revision AD voicemail issue

Polycom Trio 8800 phones with Firmware 5.9.0 revision AD reboot or change to an idle state when attempting to access voicemail in one of the following ways:

  • Using the one-touch feature

  • Using the "Voicemail" option in the Feature menu

The workaround is to set the phone's "One Touch Voicemail" option to "No" or dial the voicemail extension from the phone.

Polycom phone Firmware security vulnerability

The Polycom Support Security Center posted a notification about a security vulnerability in UC software and possible remote code execution. This vulnerability affects VVX, Trio, SoundStructure, SoundPoint, and SoundStation phone when the web management interface is enabled.

The following Polycom Firmware addresses this vulnerability:

  • 5.9.3.2857 Rev G

  • 5.9.0 Rev AD

  • 4.0.14.1580

Firmware for supported phones

The following tables list the Polycom firmware versions for supported and End of Life (EOL) phones.

Firmware Version

Initially Made Available in...

Phone Type

Phone Model

5.9.3.2857
Rev G

2019 R4

2019 R3 Patch 4

2019 R2 Patch 11

2019 R1 Patch 17

2018 R5 Patch 23

2018 R4 Patch 29

2018 R3 Patch 35

Desktop Phones

VVX101

VVX 150

VVX 201

VVX 250

VVX 300

VVX 301

VVX 310

VVX 311

VVX 350

VVX 400

VVX 401

VVX 410

VVX 411

VVX 450

VVX 500

VVX 501

VVX 600

VVX 601

5.9.0
Rev AD

2019 R4

2019 R3 Patch 4

2019 R2 Patch 11

2019 R1 Patch 17

2018 R5 Patch 23

2018 R4 Patch 29

2018 R3 Patch 35

Conference Phones

Trio 8500

Trio 8800

5.8.1

2019 R2

2019 R1 Patch4

2018 R5 Patch10

2018 R4 Patch16

2018 R3 Patch23

2018 R2 Patch29

2018 R1 Patch35

Desktop Phones

VVX 150

VVX 250

VVX 350

VVX 450

5.8.0

2018 R5

2018 R4 Patch3

2018 R3 Patch10

2018 R2 Patch16

2018 R1 Patch23

2017 R4 Patch29

2017 R3 Patch36

Desktop Phones
(with support of VVX D60 wireless handset pairing)

VVX 101

VVX 201

VVX 300/301

VVX 310/311

VVX 400/401

VVX 410/411

VVX 500/501

VVX 600/601

VVX D60

5.5.4

2018 R4

2018 R3 Patch5

2018 R2 Patch11

2018 R1 Patch18

2017 R4 Patch24

2017 R3 Patch31

2017 R2 Patch36

Conference Phones

Trio 8500

Trio 8800

5.4.5G

2017 R3

2017 R2 Patch6

2017 R1 Patch12

2016 R4 Patch17

2016 R4 Patch15 + ES

2016 R3 Patch23

2016 R2 Patch23

2016 R1 Patch27

Desktop Phones

VVX 101

VVX 201

VVX300/301

VVX310/311

VVX400/401

VVX410/411

VVX500/501

VVX600/601

4.0.14.1580

2019 R4

2019 R3 Patch 4

2019 R2 Patch 11

2019 R1 Patch 17

2018 R5 Patch 23

2018 R4 Patch 29

2018 R3 Patch 35

Desktop Phones

Conference Phones

SoundPoint

IP321

IP331

IP335

IP450

IP550

IP560

IP650

IP670

SoundStation

IP6000

IP7000

4.0.8.2058.I

2017 R1 Patch1

2016 R4 Patch5 and Patch6

2016 R3 Patch12

2016 R2 Patch17

2016 R1 Patch22

2015 R4 Patch22

2015 R3 Patch25

2015 R3 Patch24 + ES

Desktop Phones

Conference Phones

SoundPoint

IP321

IP331

IP335

IP450

IP550

IP560

IP650

IP670

SoundStation

IP6000

IP7000

5.2.2

2015 R2 Patch8

2015 R3 Patch2

Desktop phones

VVX300

VVX310

VVX400

VVX410

VVX500

VVX600

4.1.6h

SU6, SU5-ES, SU4-ES

Desktop phones

VVX300

VVX310

VVX400

VVX410

VVX500

VVX600

4.0.8c

2015 R2 Patch8

2015 R3 Patch2

Desktop phones

Conference phones

IP321

IP331

IP335

IP450

IP550

IP560

IP650

IP670

IP5000

IP6000

IP7000

4.0.1b

SU3

Desktop phones

Conference phones

IP321

IP331

IP335

IP450

IP550

IP560

IP650

IP670

IP5000

IP6000

IP7000

3.2.7

SU4

Desktop phones

Conference phones

IP331

IP321

IP335

IP450

IP550

IP560

IP650

IP670

IP5000

IP6000

IP7000

Firmware for "End of Life" (EOL) phones

Firmware

Phone Type

Phone Model

Limitations

4.0.2b

Wi-Fi phones

SL8440

SL8450

Firmware and provisioning no longer supported; however, the phones are still available from the manufacturer.

3.2.7

Desktop phones

IP320

IP330

IP430

 

3.1.6

Desktop phones

Conference phones

IP301

IP501

IP600

IP601

IP4000

Except for the IP4000, does not support SRTP.

2.1.4

Desktop phones

IP300

IP500

Does not support SRTP, DND syncing, idle screen configuration, or voice-quality monitoring.