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Create an IC Tracker Contact List Source

To enable CIC client users to access the Interaction Tracker Directories from inside the CIC client, create an IC Tracker Contacts Contact List Source in Interaction Administrator.

To add a Tracker Directory Contact List Source:

  1. In Interaction Administrator, in the System Configuration container, under the Contact Data Manager, select Contact List Sources.

  2. Right-click in the Contact List Source Name list pane and then select New.

    Result: The Entry Name dialog appears.

  3. Type the Contact List Source Name, IC Tracker Contacts and click OK.

    Note: This name must be IC Tracker Contacts.

    Result: The Contact List Source Configuration – IC Tracker Contacts dialog box appears.

  1. In the Configuration tab, make the following selections:

IC Data Source

Select IC Tracker.

Note: The IC Data Source can have a different name than IC Tracker. It is named when the data source is created during Interaction Tracker setup.

Label

Enter a name. This name appears in the Interaction Administrator Contact List Source Name pane.

Public

Select this check box for IC Tracker Contacts. Tracker Filtered Directories contain only Public Tracker Contents.

Driver

Select the IC Tracker Contacts driver. This driver applies the appropriate formatting to the Tracker database.

  1. In the Options tab, make the following selections:

    2. Timeout (sec)

    Consider your operating conditions when setting this value:

      • Under usual operating conditions, set the value to 300

      • Under heavy load or high tracing conditions, for example

    Query Row Limit

    Set this value to no less than 500,000. Increase this value if the customer site requires it. Set this value to more than the combined counts of Individuals, Addresses, Attributes, and Connections.

  1. Click OK.

    Result: The IC Tracker Contacts list source appears in the Contact List Source Name pane.