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Install the Nuance Recognizer ASR Server Controller

If you installed the Nuance Recognizer ASR Engine software, install the Nuance Recognizer ASR Server controller on the ASR server with the Nuance Recognizer Engine software.

Important!
If you are running Nuance Recognizer 10, install the MRCP ASR Server controller instead of the Genesys Nuance Recognizer Server controller. The Genesys Nuance Recognizer Server controller supports Nuance Recognizer 9.0 only.

To install the Nuance Recognizer ASR Server controller

  1. Do the following:

    1. Download the CIC 2018 R4 or later .iso file from the Product Information site at https://my.inin.com/products/Pages/Downloads.aspx.

    2. Copy the .iso file to a file server (non-CIC server) with a high-bandwidth connection to the servers on which you plan to run the CIC 2018 R4 or later installs.

    3. Mount the .iso file and share the contents so that they are accessible to the servers on which you plan to run the CIC 2018 R4 or later installs.

  2. Navigate to the \Installs\Off-ServerComponents directory on the file server.

  3. Copy the ASRServerNuanceRecognizer_2018_R4.msi file to the server on which you plan to run this install and double-click to start it. The Welcome page in the Genesys Nuance Recognizer Server Setup wizard appears.

  4. Click Next. The Custom Setup page appears.

  5. Select the components to install or install the complete package and then click Next. The Domain User Validation page appears.

  6. Type your Windows logon credentials and the domain name, and then click Next. The "Location" page appears.

  7. Do one of the following:

    • To accept the default path for the Nuance Recognizer baseline.xml file, click Next.

    • To specify a path for the Nuance Recognizer baseline.xml file, click Browse..., select a location, and then click Next.

The Web Configuration Server page appears.

  1. Type the Web Configuration Server Port and administrator credentials.

Note:
Ensure that the administration password is secure, as an unauthorized user could render an ASR server inoperable through the web interface.

  1. Click Next. The Ready to install Genesys Nuance Recognizer Server page appears.

  1. Click Install. The installation procedure takes a few minutes to complete. When finished, the Completed the Nuance Recognizer Server Setup Wizard page appears.

  2. Click Finish.

Note:
ASR server controllers must be at the same Release version or later as the Release version of the CIC servers they associated to, and you must update the ASR server before the CIC server. To apply a Release version after installing this ASR server controller, see the Latest CIC Release page at https://my.inin.com/products/cic/Pages/Latest-Release.aspx.