Communication and data flow diagram

CIC provides communication services to enable the Genesys Cloud for PureConnect integration.

• Genesys Cloud Bridge securely communicates with PureCloud. The paired PureCloud organization is trusted for Single Sign-on.

• Genesys Cloud Bridge securely communicates with the CIC client to provide a Single-Sign-on SAML assertion so that users can automatically log on to their PureCloud account.

• Genesys Cloud for PureConnect configuration automatically installs and configures Genesys Cloud Bridge on the CIC server.

• Genesys Cloud Bridge shares configurable user information with the PureCloud organization using a standard SCIM-based API.

Once the Genesys Cloud for PureConnect integration is complete, the Genesys Cloud Bridge on the CIC server securely synchronizes gathered information to the paired PureCloud organization.