Manual Upload

Your organization can manually upload the usage data monthly from the Genesys Customer Care Portal. If you have access, click the Subscription Usage Upload tile in the portal dashboard to go to the upload page where you can upload your encrypted usage data files.

Your organization must upload the usage data for the required billing period before the 4th of each month. The billing period is the 28th through the 27th. For example, if the billing period is April 28th through May 27th, then all usage files must be uploaded from the portal by June 4th. Failure to do so may result in disablement of the system, as well as financial penalties. If you choose to manually upload the usage files, you are responsible for deleting the files from the usage directory.