Teaming network interfaces

The joining or teaming of multiple network interface cards/ports (NIC's) on the CIC server is supported, but only in certain configurations. Interaction Media Servers or any server that deals with real-time audio across the network may only use particular forms of adapter teaming. Different vendors may use different terms for different teaming models, but the basic rule is that only fault-tolerant configurations are supported. Teaming forms that employ load balancing are not supported.

Choosing to deploy NIC teams makes deployments, maintenance, and troubleshooting more difficult. Understanding the correct way to implement a QoS network can be a challenge in itself. While it is impossible to test every switch type, teaming method, NIC, NIC driver, and customer environment in combination with the CIC software, following these guidelines gives you your best chance for success. Best practices dictate that customers fully test the strategy they want to use prior to using the architecture in production. See the documentation for your server for more information.

Note: For issues with Media Server licenses due to multiple MAC addresses, use a static MAC address for the NIC Team.

For more information on NIC teaming, see PureConnect Customer Care KB article https://genesyspartner.force.com/customercare/pkb_Home?id=kA50B0000008Qr0.