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Upgrade Your CIC Product Licenses

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Before you migrate to CIC 2015 R1 or later from an earlier release, convert your existing license to a 4.0 license.

Important!

Genesys hasn't changed CIC licensing with the new distribution model. You still need a CIC 4.0 license. The CIC system won't function correctly unless you load a CIC 4.0 license.

Request a product upgrade

Since version 4.0 has a different license in several areas of the product, request a product upgrade first so that the Genesys Licensing Team can translate all old orders to the 4.0 license.

To request a product upgrade

  1. Access one of the following:

    • If you are a customer, access the Activation File Management tool on the My Support Dashboard.

    • If you are a partner, access the Activation File Management tool on the Partner portal.

Note: You must have the appropriate credentials to access these sites.

  1. Click ININ CIC other products and log on using your Genesys logon credentials. The Account Summary page appears, with a summary of all ordered items available to license for your account.

  2. Click Click here to upgrade your product and follow the posted instructions.

  3. Complete the Product Upgrade Request form on this page and submit it.

  4. Review, sign, and submit the 4.0 License Translation form to confirm that you and Genesys are in agreement on the contents of your license.

Order and generate a 4.0 production license

After the 4.0 License Translation form processes, order and generate a 4.0 production license, and download it to the CIC server.

To order and generate a 4.0 production license

  1. Place the order for the CIC 4.0 product with the Genesys Licensing Team.

  2. After Genesys creates the account and processes the order, you can generate the license using the Activation File Management tool.

  3. Click Manage Licenses and follow the instructions for generating a new license.

  4. When asked, provide the following computer information:

    • Host ID (Host ID is based on the MAC address of the network card on the CIC Server)

    • Machine Name

    • System Type (telephony platform)

    • Mail Connector (mail system)

  5. After specifying your license selections, generate and view the license. The license file is hostid.i3lic.

  6. Download the license file to the CIC server or location accessible from the CIC server.