Verify FQDN resolution (IC Server Manager Applications)

After installing the IC Server Manager Applications, verify the fully qualified domain name (FQDN) resolution to ensure client connectivity with the host CIC server. You can complete this procedure anytime after the host CIC server joins to the domain. If the CIC servers are part of a Switchover pair, verify FQDN resolution from a workstation for both servers.

1. In a command window from the workstation, ping the short name of the host CIC server.

2. Obtain the IP address from the ping and run an NSlookup on the IP address.

If the client fails to connect to a host CIC server, you can also do this procedure as a troubleshooting step to rule out FQDN.